How to screw up your social media

Today, I read a very interesting article that talks about different ways to ruin your social media efforts.

Catharine Taylor, the author of the article "Eight Ways to Ruin Your Social-Media Strategy" points out eight common mistakes that occurred when managers deal with social media strategies. This is the list:

1. Pretend you can do without it
2. Play down the costs
3. Act like you own the conversation
4. Fear empowering your employees
5. Assume you have little to learn
6. Take negative feedback personally
7. Fret about return on investment
8. Understimate the power of seemingly small efforts

After reading this article, I couldn't stop thinking about the way my previous company managed its Facebook campaign. Taking into consideration the author's list, this is my personal reflection of the mistakes my company did:

1. Pretend you can do without it
My manager always thought social media was useless.
2. Play down the costs
He set up a campaign with the conviction that the only thing he needed to do in order to succeed was creating a company page on Facebook.
3. Act like you own the conversation
The language on the page was everything about "we are the best", "come and play", etc...
4. Fear empowering your employees
My manager was scared to death with the idea of people devoting time to Facebook during working hours. For him that stuff wasn't real work.
5. Assume you have little to learn
He didn't care about social media, he didn't believe in the fact that maybe user engagement could bring new ideas to the table affecting site improvement.
6. Take negative feedback personally
After we created the page, there were three groups on Facebook talking very bad about a pop-up campaign that we were using with an affiliate partner. My manager thought it was useless to interact with these angry users and try to deal with the problem.
7. Fret about return on investment
We placed some ads on Facebook with zero results in terms of ROI. After one week, he decided to abandon forever social media strategies.
8. Understimate the power of seemingly small efforts
He thought social media was useless... he didn't even know what Twitter was.

To that list, I would like to add one more thing:
Our site was oriented towards the Spanish market yet the page we created on Facebook was in English language!

What I saw on my previous company was probably one of the worst social media campaigns ever built. I blamed my manager for the failure of this campaign which unfortunately was one of the numerous problems he created with his management style... no wonder why the company eventually closed down.